Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Luckily, weve compiled (and tested!) The more I learned about StubHub, the more excited I became. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. StubHub: Employee Directory | ZoomInfo.com Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. Oscar Ferruz Director of Supply, Primary and Operations. StubHub - Wikipedia 2 if you have questions about buying tickets. All rights reserved. The corporate office phone number is 415-222-8400. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. AtStubHub, our mission is simple: help fans find fun. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Personally, though, I found it disappointing. Stubhub, Inc. operates as an entertainment ticket agency. Thanks for your message we aim to get back to you within 24 hours. StubHub To subscribe, click on the button below and copy the URL into an RSS reader. In 2017, eBay enabled $88 billion of gross merchandise volume. Its possible that someone with an identical problem has posted for help before. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. At StubHub, our mission is simple: help fans find fun. We'll do our best to get back to you in the next 24 hours. Olivier Ropars Vice President & CMO. To subscribe, click on the button below and copy the URL into an RSS reader. Pro tip: Each number appears to go to a different department. StubHub gets a lot activity from users on Facebook than it does on Twitter. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. StubHub Email Format | stubhub.com Emails - RocketReach StubHub corporate office address : StubHub Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Surviving wasnt easy. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. All Rights Reserved. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Buy Sukhinders Book! If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. We give them a time frame to offer With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. Then came the coconut, an event none of us could have predicted. Somehow, Id have to navigate us through it. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. We'll do our best to get back to you in the next 24 The Company offers tickets for live sports, music, and theatre events. By using our site, you agree to our. Come join us to plan your next live event experience! Sign up for News Alerts to receive occasional emails about eBay corporate announcements. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. The Utah-based firm announced on LinkedIn it HEADQUARTERS. StubHub was a brand I knew and loved. Being OK With Spectacular Failure. Restrictions apply. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. WebStubhub, Inc. operates as an entertainment ticket agency. WebNYC Flagship Office - Stubhub. Every order is 100% guaranteed. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? StubHub To provide a deeper support system beyond grants, we lend our Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. 4 if you have questions about listing tickets. To subscribe, click on the button below and copy the URL into an RSS reader. StubHub's Field Operations Founded in 2,000 and with presence in over 40 Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). StubHub In 2015, eBay enabled $82 billion of gross merchandise volume. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. StubHub Phone, Email, Address, Customer Service They mention on their website that you should call their normal customer service number to ask about adding an event. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? President of StubHub When Covid Musk Made a Mess at Twitter. StubHub - Elliott Report WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Office With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. If a crisis like this had hit us earlier, wed have been in better shape to weather it. Joo Almeida D'Ea Head of Integration Office. This article was co-authored by wikiHow staff writer, Eric McClure. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. In March, the entertainment industry crashed. How do I get my tickets back if they didn't sell? Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. Call 1-866-788-2482. Sukhinder Singh Cassidy Named President of StubHub wikiHow is where trusted research and expert knowledge come together. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support StubHub Corporate Office Headquarters Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. Enjoying This Built In Excerpt? How do I contact? Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. Picking up your tickets at one of our Last Minute Service Centres? Copyright 2021 by Sukhinder Singh Cassidy. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. Contacting StubHub While StubHub does not offer live chat, they do have a phone Joel Santirso Senior Product Manager. eBay Completes the Acquisition of Ticketbis Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. Give us a call if you need help with something urgent. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. Fax Number: 1 form" and let us know how we can help you. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. My Secret to the Success of Amazon? Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. NYC Flagship Office - Stubhub. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Within nine months of my arrival at StubHub, thats exactly what happened. 1 if you bought tickets and you have a problem with them. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Published and reprinted by permission of Houghton Mifflin Harcourt. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. stubhub inc. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. This article has been viewed 52,013 times. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Built In is the online community for startups and tech companies. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Check your order confirmation email for This article was co-authored by wikiHow staff writer. WebStubHub is an American ticket exchange and resale company. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. Alternatively, you can send us an email at Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. % of people told us that this article helped them. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. WebStubHub's Field Operations. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. StubHub StubHub will send you an email with instructions on how to claim your refund or credit. This was not just bigit was unprecedented. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. She has a successful track record scaling and growing businesses internationally. About us : StubHub StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. The Company offers tickets for live sports, music, and theatre events. StubHub will refund your money if an event is cancelled or moved. Terms of the deal are not being disclosed. It was time for me to choose possibility once again. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. Our RSS feed includes all eBay news articles published on this website. StubHub to Close SF Office, Lay Off Up to 160 Workers - The Real Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Open our virtual assistant, click on "Contact form" and let us know how we can help you. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. 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