Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. Do use multi-factor authentication wherever possible, especially where it involves your personal information (for example on your bank or email accounts). Air New Zealand Internet Banking. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. It's possible your missing AirpointsDollars and Status Points are still being processed. If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. } In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Offers available to new , approved HSBC credit cardholders. Try changing the travel date(s), number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination.. How many seats do you put on grabaseat each week? Check the vaccination and testing requirements for international travel before you book and fly. The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. This should also be the same name that's on your current passport. This domain provided by cscdbs.com at 1999-04-19T04:00:00Z (23 Years, 319 Days ago), expired at 2023-04-19T04:00:00Z (0 Years, 45 Days left). sales presentation can be a very "hard. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines as well as with some of our financial products. Credit cannot be used to make purchases at the Airpoints Store. Your account will not be locked instantly, but you may not be able to complete transactions. If you booked the same flight in business . Existing HSBC customers transferring from another HSBC credit card or customers who have held a HSBC Star Alliance Credit Card within the last 18 months are ineligible for this offer. } Sales, reservations & enquiriesToll free (from within USA): 1-800-262-1234Calling from overseas, TTY relay callersSee our TTY relay callers instructions for further detail on this service, Online booking help Toll free (from within USA): 1-800-262-1234, Airpoints enquiries Toll free (from within USA): 1-800-262-1234. If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. I have recently changed my name, how does this affect my Airpoints membership? Visit www.hsbc.com.au or call 1 300 30 8 880. sign up to receive grabaseat email alerts. The family name used for the original booking. It's easy to change your personal information. At least daily and sometimes more than once a day. If you have forgotten your username, click here to request it to be emailed to you. Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Air New Zealand Privacy & Security Policy. What happens if I fail to complete the email and mobile verification process? Update your password. What should I do? Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. No, AirpointsDollars may not be exchanged for cash. Your bank will have their own internal processes to manage account fraud. Our lowest fares sell out quickly and may not be available on all flights or days. display: -webkit-flex; If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Calling from overseas: +64 (0)9 357 3000. How do I know how many Airpoints I'm earning? Just ask "What is my credit balance?" Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. .content.header-bottom { Please contact us: kiaora@airpointsstore.co.nz. The Airpoints programme is an individual membership programme with special benefits designed to reward the individual member, however you can pool your Airpoints with family and friends via Shairpoints or your gifting register. How are prices calculated in the low fare finder? Don't share your credit card information with unknown online requests or websites. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). Shop Huski, Spiegelau, KitchenAid and more. display: -webkit-box; Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. You can earn AirpointsDollars in the air and on the ground. For your local free calling number, click the Help & Contact link at the top of the page. Don't share your personal information online. Why do certain services or transactions require authorisation using multi-factor authentication or a one-time PIN? Can I use AirpointsDollars to upgrade my booking? display: block !important; *Lending criteria, terms, fees and conditions apply. height: 42px; 1 Purchases of Airpoints Dollars, gambling chips, money orders, travellers cheques, cash withdrawals, flights purchased directly from Air NZ using your OneSmart card and . Personal information irrespective of whether the account is active or inactive will be handled as per AirNewZealand's Privacy Policy, What to do when you notice suspicious cyber activities, Steps AirNewZealand takes to enhance cyber security, Frequently asked questions about cyber security. } If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. You will need your booking reference and the last name on the booking. Your details will all be filled in for you. I'm registered for grabaseat alerts but I'm not receiving them. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. If you want to update any of your other profile details such as phone number or email, you'll need to do this through AirNewZealand here, login, go to the 'My Profile' page and make changes there. Onboard your flight. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. You can also sign in to the Air NZ app, which will . If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. If you have any questions on a Getaway package in the first instance please email. display: block; If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment. Check your credit balance and find out how you can use your credit. There are many ways to earn AirpointsDollars - to find out more,click here. Answer To make sure the Airpoints Dollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. You can also purchase a Star Alliance upgrade using AirpointsDollars. Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. Seats are strictly limited - see the online 'counter' for the number of seats left. Air New Zealand has apologised after some of its Airpoints members have had their information stolen. Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. .content .usp-content .price-currency { Can I exchange my AirpointsDollars for cash? On the ground, you can earn with our hotel and rental car partners. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Additional phone numbers. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. Log in and start again by selecting your email preferences and re-saving. You can reset these at any time. How can I improve my chances of getting a greenlight deal? width: 33.3333%; Check your balance, special offers and more. Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. clear: both; Please note we are not reissuing Airpoints cards now. A passphrase is a sentenceor combination of words that is easy for you to remember, but difficult for someone else to guess. TTY users phone 133 677 then ask for1800 132 476. Missed out on AirpointsDollars? Westpac Airpoints World Mastercard. You can also complete a MEDA form, or find out more about flying with a medical condition. The airline says one of its Star Alliance partners has been impacted by a security data. Multi-factor authentication (MFA) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. You can use your Airpoints Dollars to book a flight. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. If you have an Airpoints credit or debit card, check out ourcomparison table; you can see your earn rates with each card. See the Airpoints terms and conditionsfor full programme details. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. You can also purchase a Star Alliance upgrade using AirpointsDollars. Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. If you've not registered yet, you can register for Airpoints online. How do I update my name, account details and date of birth within my Airpoints account or Koru membership? Seeterms and conditions. A password manager stores all your passwords securely, so you do not need to remember them. Islands. All you need is your six character booking reference ending in "H". Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. Air New Zealand Lounges. Pro-tip: For the best Oscar experience,sign in to the website first. Your Airpoints number if you have an Airpoints related enquiry. See the world with your Airpoints Dollars when you fly with Air New Zealand, the Star Alliance or one of our partner airlines. This is a security feature to protect your account. Yes, it's possible to top up your Airpoints balance, by purchasing AirpointsDollars. You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. .content.header-bottom .usp-content.slick-initialized { Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. Because we know you're after a good deal, we won't show the next best price unless it's a good deal. General terms and conditions and Grabaseat fare conditions apply. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. Airpoints enquiries - New Zealand 0800 247 764. Will my account be locked if I enter an incorrect passcode? You can use a credit card or debit card for this. Update: Some offers mentioned below are no longer available. Does this mean I will automatically get all other AirNewZealand email notifications? .content.header-bottom .usp-content { When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. With so many ways to earn you'll be able to get your first reward in no time. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. These points can later be redeemed on your flights, rental cars, hotels and more. As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. Your flight was no more than 30 days before you joined Airpoints if you've joined recently. -ms-box-orient: horizontal; The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. Username Cancel If you need other help with your booking, please visit our general help page. Benefits include lounge access, priority check-in and extra baggage allowance. Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. No. Offer is limited to new applicants only. This varies week to week, but there are often several thousand seats available. Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. Along with AirpointsDollars, you earn Status Points that let you move up the membership tiers. More about earning. 2 Certain purchases and transactions do not earn AirpointsDollars or Status Points, as applicable (see the applicable Credit Card Conditions of Use for full details), including: fees, charges or interest, balance transfers, credit card repayment insurance, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a Westpac Airpoints credit card other than a Westpac Airpoints Business Mastercard and transactions on any nominated account(s) linked to your Westpac Airpoints credit card. How To Save More Money With Air New Zealand Below are some great recommendations for extra savings at Air New Zealand: Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. Air New Zealand has apologised after some of its airpoints members have had their information stolen. * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. Simply click on the "sign in" button on. display: none; As you move up the tiers, you'll enjoy great extra travel benefits and privileges. height: 40px; To reset your password, submit your username or your email address below. This should also be the same name that's on your current passport. Check out the excellent earn rates and other Airpoints benefits to pinpoint the Westpac card option that suits you best. If you have forgotten your username, enter your first name, last name and email address and click Send reminder. Earn AirpointsDollars and Status Points with Westpac's range of credit cards. You must always gift a whole reward. } You must be able to send us evidence of the correct or new name so that we can update it. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. See the applicable Credit Card Conditions of Use for full details. A secure website starts with https instead of http, for example https://www.airnewzealand.co.nz. If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. I was in the middle of booking but the ticket sold why did this happen? Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. Update your password. An Air New. You can then move up to Silver, Gold and Elite if you earn enough Status Points in a 12-month period. If you've lost your Airpoints card, you can use the digital version of your Airpoints card in the Air NZ app. TTY users phone 133 677 then ask for 1800 132 476. For flights with AirNewZealand and our partner airlines, use ourAirpoints calculatorto see what you'll earn on a specific flight. Your Airpoints number if you have an Airpoints related enquiry. } You will need your booking reference and the last name on the booking. Eligible purchases exclude interest free promotional purchases, balance transfers, cash transfers, business expenses, cash advances, fees and charges, BPAY, any disputed transactions and government fees and charges. SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. Can I earn AirpointsDollars for a ticket that I have purchased for another person? Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Domestic. Why should I register? Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. For members living in Australia, one Australian Airpoints Dollar is equivalent to one Australian Dollar for redemption. } What are grabaseat email alerts? Plus, earn Star Alliance Points on eligible purchases2 with the HSBC Star Alliance Credit Card1 and convert3 your points to AirpointsDollars5. Can I use AirpointsDollars to upgrade my booking? display: flex; border-bottom: 1px solid #e5e5e5; By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. Try changing the travel date(s), number of passengers or even the destination. Airpoints and AirpointsDollars are registered trademarks of AirNewZealand Limited. Just ask "What is my credit balance?" Lucky for you, we have a few ways to get in touch. Do consider using a password manager to generate and store your passwords. Half-yearly account fee is waived if $50,000 or more is spent on card since that half-yearly fee was charged, 2 complimentary valet parking vouchers per year, Joining fee waiver + $145 discount off standard 12 month individual Membership rate.
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