13h37, on All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. 23-04-2021 any proposed solutions on the community forums. ask a new question. Surface mail is also available; please e-mail us for . There'll likely be four of these, two from BT servers and two from Plusnet servers. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Various errors messages. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. This was a pain, but I went along with it or else I couldnt use email. You may have to register before you can post: click the register link above to proceed. on I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 The problem usually resolves its self in a day or two. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have a group of 14 people set up under Outlook 365. This is exactly the same as my issue - with the 993 / 465 too. 11-07-2019 https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. I installed the outlook App on my iPad and it works perfectly I'm afraid. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Please check your email settings. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. Rachel Rickard Straus, Financial Mail On Sunday on https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on 13h52. to know I'm not alone. That helps us fund This Is Money, and keep it free to use. 17h25. 4) Send an email to your main contacts to let them know your new email address. I have entered the SMTP and IMAP details correctly but it still won't send. All other emails to other systems have no issues. Policies vary between broadband providers. 2 users liked/thanked this post: ), on For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. 13h18. We always endeavour to grade correctly and. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. I can receive emails. on We can't ditch our broadband we'll lose our email address! Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Gmail and Outlook are two of the most popular. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. A forum where Apple customers help each other with their products. If not, how do we get a moderator involved? The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Emails to btinternet are blocked - how can we fix this? - BT Broadband I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. What can be done to fix this problem please? Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! I have deleted the app and reinstalled it. My email is not sending from my iMac (iCloud). So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? I also feel slightly better I am not alone. Sorry but how do I PM you, and what details do you need? It seems that my account SMTP setup was changed (without my input). Emails being blocked which we send to btinternet.c - BT Community BT L1 agent wasn't able to resolve and it has been passed to their email support team. Thank you for your follow up. The other two people that are having the same problem are using Samsungs, but haven't said which model. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. Have you had the chance to try the steps in the article below? Solved: Unable to send email from Outlook app - BT Community Any suggestions please, User profile for user: Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Go through and update your details for each one with your new email address. Has anyone experienced this problem. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? As soon as I removed that link all was well again. 14h00, on Then power on the phone and iPad and tell me if it still has the problem. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. It seems that I can only send messages to my iCloud account from the iMac. I have exactly the same problem and would love to get a solution. 11h05. What does this mean? 16:52 EST 04 Mar 2023 My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Has anyone else encountered this and found a solution ? So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Examination of the message heads of the delayed emails might be informative. You can usually find the option to redirect in the inbox settings of your old email account. I consistently receive this warning: whenever I try. All other emails to other systems have no issues. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. This will work as long as your old email account is still active. What do I have to change to make my emails send? on I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. We shall never know, but fingers are firmly crossed that the service will return to normal. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. 18h40. Don't forget online banking, streaming services and social media accounts. Email: timforrester@btinternet.com. 23-04-2021 On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. 5) Set up an auto-responder message on your old email address. Please update the server configuration to continue connecting to this account", with the option to cancel or update. If not, how do we get a moderator involved? 19-12-2022 Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. . All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Townman, Gandalf. Might that apply in your case too? 19-12-2022 20h13. 23-04-2021 'All of my contacts have it. Also, the web interface seems to be working just fine. provided; every potential issue may involve several factors not detailed in the conversations mingoslkd, call I have it in a notepad file as well if that makes it more readable. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Some links in this article may be affiliate links. That sounds like something has been stuck in a queue somewhere. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Sending or receiving email | BT Help 2. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. on This is going to need looking at by their email support team. Just goes straight to outbox, then tries to send . 3) Import all of your contacts from your old account to your new one. Have you had the chance to check if the issue persists on a different user account? I can send & receive the bt emails using the Samsung mail app. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com 14-07-2019 That is because he has a Virgin Media email address, which would be deleted if he switched away. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. 25-08-2021 Emails from BTInternet.com not being received in Mail We receive the following message when we try to send from our Mac. Having the same problem myself today - unable to send emails from my @btinternet.com account. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 26-08-2021 But again got error messages which I now cant remember. 23-04-2021 Rest assured that we'll do our best to assist you or get you pointed in the right direction. Does anybody have any idea how I can resolve this, other than changing ISP. If I changed my email address I would be bound to lose something important. 10h38 on RobbieMac. on A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. 11h33 For additional information, see the Global Shipping Program. The problem is also affected by the addressee. 14h17, on Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. 23-04-2021 I can't send or receive messages in Outlook - Microsoft Support Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. I know that I haven't received most of the emails sent from btinternet.com addresses at all. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. by Email headers can be found by looking at the email item's properties. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Here are some answers to help you. Can I move my BT Email address to another account? 'I have always used the same email address,' says Dave, 79, from Cambridge. TalkTalk allows you to access your email account for 12 months after you switch. 17h33. Many have had the same address since they first went online many years ago. This has made me want to look a bit further and so I found the Community. 23-04-2021 Any ideas? The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Neither of these has solved my problem. Ive also tried not using advanced settings at all with exactly the same results as described above. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. Doing so can save hundreds of pounds. , updated I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. 15h24. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! only. 09-07-2019 What does this mean? Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay To start viewing messages, select the forum that you want to visit from the selection below. Are there really just two of us having this problem? I can take the same message and copy it into gmail and send from there and it gets through with no problem. PaddyB. 14-07-2019 14-07-2019 Google Groups emails from BT & Earthlink addresses not getting It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. 19h37 When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". Page 1 of 2 1 2 Last I am experiencing it with emails from different addreses within a domain which belongs to another ISP. It is very annoying, I hope you guys reach me out soon. - We do not send parcels to PO BOX addresses. I've rebooted twice and reinstalled Office 365 without success. I can take the same message and copy it into gmail and send from there and it gets through with no problem. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. MisterW, bobpullen. Not receiving @btinternet email - Microsoft Community Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake So, I did checked around it seems that smtp is not working. This morning I clicked on the email icon on my phone and was again asked to login. The article below can help if you do not have any other user account to test with. We have received reports that emails to btinternet.comemail addresses are being blocked. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Any ideas? I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Go back to . A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Why cant my email address have BT.com in the display name? Virgin Media says email accounts are only available to current customers. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Today all of our emails addresses would receive, but not send. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and .
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