The page contains the list of items, a map, the shopper's name, and delivery details. Replace items on website. In late March, Instacart worker Annaliisa Arambula accepted a grocery order that came with a big tip: $55. Create an account to follow your favorite communities and start taking part in conversations. On the website. Tap the order you want to update. Tap Order history. If you can't see the Charge more to EBT option, make sure you have the latest version of the Instacart app. If there is a Buy 1 item-Get 1 Free offer, make sure that you have at least a quantity of two in the cart, and on final totaling, your total will change to reflect the price difference for the adjusted "Get 1 Free" portion. The following table describes the statuses and any actions that the customer can perform from that status page: For example, the following image shows an order in the Shopping in progress status. Once you favorite an item the button fills in green and says Favorited. Cosco..for one person?? Try searching for 1 keyword (for example, searching for. ). You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. Tap Your orders. This is the default option for when items arent available. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. The tip will be split between the two Shoppers. Want to chat with your shopper? Include your email address to get a message when this question is answered. Thanks to all authors for creating a page that has been read 46,717 times. Begin typing to search, use up and down keys to navigate, enter to select, For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. A customer service manager's role is to check on the customer's experience by seeing how CSRs handle the calls. Add a photo of the item, if necessary. After you place an order on Instacart, you may see a charge or temporary hold from us you didn't expect. To view your orders, select the option. Either one will work. When you're ready to check out, visit your cart and tap or click the green Checkout button. Log in to the app if you haven't already done so. You can add item instructions from your cart, on the checkout page, or even after you placed your order (but only before its been shopped). (This will only be necessary on mobile devices such as phones and tablets.). To configure the page or discuss alternative hosting arrangements, contact your Instacart representative. Instacart told TechCrunch in an email that there's a $10 minimum if you want to order from an additional retailer. In the app. Your delivery driver sees these instructions when they start heading your way. 1. items: Array: The items in the order. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Log in to help us get you to the right help quickly. To move through, just tap the X button in the top right corner of this dialog box. Sign up for wikiHow's weekly email newsletter. It's never happened before. Scroll to the bottom of the delivery screen and tap Chat with shopper. Uber has rolled out updates to its Shop and Pay feature that address three of the most commonly raised courier issues: out of stock items, digital payments and order clarity before accepting a trip. (The minus sign will be available if you tap the item first. You can cancel your order by going to that page and clicking the link. You can adjust charges on your EBT card up until you . Add instructions for how you want your order shopped and/or delivered. When its time for delivery, youll see a message in the Instacart apps order screen. Repeated attempts to order prohibited items could result in account deactivation. Instacart will ping two Shoppers to shop both orders, and likely your delivery will increase due to this mistake. However, Instacart Shoppers can choose what customers and orders they want to take. For steps on how to replace items in the Instacart app or on our website, go to, Adding instructions for specific items, replacements, or delivery, Equal to or less than the value of the original item, for EBT SNAP-eligible items after checkout in the, Enter the amount you want to charge to your EBT card. To select your own replacement, tap or click on the item, then select Pick Specific Replacement. can add items to your cart without signing up for an Instacart account. By signing up you are agreeing to receive emails according to our privacy policy. Part of our pay is based on the number of initial items in your order. You can search the catalog or choose a replacement from a list of suggestions. To see items your shopper has already located. Tap Account > Your orders. C . In your cart, click Preferences on the item you want to add replacement instructions. At the top left, click the 3 horizontal lines. Customer Service Manager. Click Add Promo or Gift Card. By using our site, you agree to our. Choose your tip amount and click Place order. By signing up you are agreeing to receive emails according to our privacy policy. On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. Go to Authorization holds, recurring payments, and unknown charges to learn more about authorization holds. Fruits and produce sold in bunches (such as bananas) should be placed in an approximate multi quantity. even though it may not be. To create this article, volunteer authors worked to edit and improve it over time. Just be careful about what you ask the shopper to add and be understanding if they refuse. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Learn how to implement the APIs with tutorials, how-to guides, and API . If you have notifications turned on, youll also receive a notification. To redeem a gift card through the Instacart website. You can search the catalog or choose a replacement from a list of suggestions. This must answer is consumer services a good career path. If you're not sure how to place an order, this wikiHow will help. Instacart Pickup. how to file a police report for stolen package; layer by layer minecraft castle blueprints. If you tap the item from the search page, you will have to tap the + sign before seeing the - and tweak from there. Go to, stacked horizontal lines in the upper left corner, Tap the plus or minus symbol to increase or decrease quantity, At the top left, click the 3 horizontal lines, In the item list, select the item you want to adjust the quantity on, On this item, click the number and adjust as you like, Go to the Instacart website (this feature isnt currently available in the Instacart app), Under the item youd like to update, click, Tap the current order card at the bottom of the screen OR, Dont see the option you prefer? If possible, know what each store carries. The Order Status page is a browser-based page where your customers can see real-time updates while their orders are being fulfilled. Then, go ahead and place your order! When its time for delivery, youll see a message in the Instacart apps order screen. Contactless delivery is available with our "Leave at my door" option. Keep in mind that some warehouse stores only allow those with membership to place an order; if you dont have a card set, your order wont be placed. Items may be out of stock. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. Repeated attempts to order prohibited items could result in account deactivation. to view items already found and changes like replacements and refunds. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. Make sure to clearly capture the product's name, size, colors and general shape of the container. We also make recommendations based on what you've bought before or what's popular in your area. (If you have notifications turned on, youll get an alert as well.). As a full-service shopper, you'll sign a contractor agreement and W-9 tax form. Tap the item you want to edit 5. When I try to add items its not giving me the option To add to my existing order. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items if alcohol was not requested as part of the original order. If you prefer not to replace an item, choose, on the item you want to add replacement instructions, If you choose to select the preferred replacement item, click, Keep in mind youll be refunded or charged for the difference in price for replacement items, Specific directions for hard-to-locate front doors, Any markers on your home that might help the shopper find the best entrance, After placing the order (but before your order is shopped). . At the top left, click the 3 horizontal lines. In-app. 1. On the instant cart side they don't let you add more than $200 to the initial order. You can customize colors and add your logo to the top of the page. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. I prefer cash as Instacart can. The Instacart app lets you track your personal shoppers progress and view item changes. If your item preferences change, make sure to review your notes when ordering the same items in the future. Tap Credits, promos & gift cards. The app won't accept additions between the time you check out and the time your Shopper starts shopping, so if you place an order with a special request and then go back and try to add additional items (like the app said you could), you may see a message saying "Your item total is less than $10." They can also decline orders with a low tip. When your personal Shopper begins working on your order, you'll see a message in the Instacart app. Preparing for the Order. Use the search box in the app or on the website. At the top left, click the 3 horizontal lines 2. pardon the PUN). Include your email address to get a message when this question is answered. The Order Status page is a browser-based page where your customers can see real-time updates while their orders are being fulfilled. Tap the Account icon at the top left. You can change your delivery date and time up until a shopper begins working on your . Scroll down to Your preferences and click Other options, or Approve. That was last Sunday..its been 9 days..same thing..i called instacart..everyday..ive uninstalled..reinstalled..tried accessing thru Google..nope.always use phone ..android.so went on MACBOOK PRO..same thing.except wouldn't accept my usual password..had to go thru all the bullshit from 10 yr. Ago..then back on phone..had to change everything there..i wish i could kick someones ass..so instacart thru their hands in air..nothing they can do..i called Wal-Mart..they said it's instacartinstacart say it's Wal-Mart..hey..in Canada Wal-Mart saves me 25$ for every 100$ i spend..superstore is ridiculously overpriced.."no frill's" low prices have gone the way of the dinosaurs. Need to give your driver last-minute delivery instructions? If you have items in your cart from more than one store, you'll need to choose a delivery window separately for each store. You can check your order status with the Instacart app or website. Tried adding one item immediately after placing the order and received a message stating: "We were unable to add to your order. After placing your order, you can select replacement items if the item you want is out of stock. Want to chat with your shopper? Item availability and terms are subject to change without notice. Tracking your order and delivery. Items may be out of stock. If the item is EBT SNAP-eligible, you can change this charge to your EBT card after adding the item to your cart. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving trips to do grocery or other retail shopping for customers before . Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. If your item preferences change, make sure. Adding a special request Select Add a special request at the bottom of the search results page. Add it to your cart by selecting +Add or Add to Cart. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/460px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","bigUrl":"\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/709px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","smallWidth":460,"smallHeight":363,"bigWidth":709,"bigHeight":560,"licensing":"