The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. You can see it on the listing if it qualifies. This is a good option for low-value items. Now I just have to hope he actually sends back the keyboard instead of bricks. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. You can also find more information in our full article below. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. In the last two cases the buyer keeps the item and gets refunded. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. Some purchases inspected under Authenticity Guarantee are considered final sale. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. Press question mark to learn the rest of the keyboard shortcuts. Sorry if these are easy answers, I've never done this before! And frankly, I'm 100% okay with that. You can also use this option if you want to offer to let them exchange the item. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. I denied the request, now Im pretty much waiting for negative feedback :(. ebay seller doesn t accept returns - austinresearch.co.uk I just sell locally to avoid all shenanigans. '&charset='+document.characterSet : '')); I talk about what I have handled these returns and I tell you which policy works best for my eBay business. The buyer returned the item used or damaged. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Read our most popular questions and answers about handling return requests from your buyers. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Its visible in my pictures even though I didnt see it nor did the buyer. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. Ebay has a 30 day money back guarantee that is available on most all items sold here. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. What is defined as damaged, faulty or how it is described can be completely different things to different people. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Select the applicable selling categories. Enter a Return Merchandise Authorization number, if you use them. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. The item was shipped and confirmed as delivered. 04-18-2022 Both buyers and sellers must meet all applicable return requirements. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. See our Partial refund guidelines for more details. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? Its out of their hands at this point as the buyer filed the PayPal claim. My seller rating on eBay is 100% and I have had an account on eBay since 2009. To maintain that trust, we expect all members to treat each other with respect. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. It fixes posts like this one more often than it breaks them. What in the actully insanity is this? I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. Keep in mind that some returns can remain open for up to 35 business days. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. eBay Money Back Guarantee policy This isn't working for me. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. This is the first time I have ever experienced an issue such as this. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. and both eBay and Paypal would still side with them. So let me get this straight? Solved: How to go about returning an item when a seller do - The If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. The above applies whether or not a seller accepts returns. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. I feel that I am being totally screwed. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Learn more about our. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Tip The seller claims the item is not compatible with his mobile device. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. In some cases, we may automatically accept a return request on your behalf. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. IMO as a seller its always better to accept returns, as you then have some control. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Create a list of items the rule applies to. All you had to do was call eBay and it was done. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . You can either: - accept the return and provide the buyer with a return label. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. 2 business days after receiving the returned item. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". Tip They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. This is a good option for low-value items. Choose the item above to start resolving a return. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. eBay closes the case. Go to your preferred carrier's website and purchase a label. On our second correspondence the buyer replied, "unfortunately doesn't work for me. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. What's the point of "returns not accepted" ? : r/Ebay - reddit